Just Annual Report and Accounts 2024

Just Group plc | Annual Report and Accounts 2024

RELATIONSHIPS WITH STAKEHOLDERS

The Board recognises that the long-term sustainable success of Just depends on effective engagement with key stakeholders. We understand the importance of each stakeholder in our success and our duties to them. Strong engagement to understand their interests is crucial. Below summarises our key stakeholders and how the Board and Group engage with them. The Section 172 statement can be found on p61. Examples of principal decisions taken by the Board impacting stakeholders are contained within the Governance in Operation report on p86 to p88 .

STAKEHOLDER ENGAGEMENT

COLLEAGUES

COMMUNITY AND THE ENVIRONMENT

The team of colleagues at Just who deliver exceptional service to customers and to the people who support those that deliver the services.

Our peers, civic society and the later life financial advice communities who we engage with and the wider environment.

Link to Strategic Priorities

HOW WE ENGAGE

• Directly, day-to-day through line management and by using a variety of communication channels. • Gather feedback using a range of techniques such as structured surveys and through more informal channels.

• Partnership with charities supporting local communities. • Engage with the financial advice community. • Participate in external sustainability initiatives and publish climate-related disclosures for transparency around our progress.

WHAT MATTERS TO THEM

• The Group having a clear vision and purpose. • A brilliant employee experience. • A listening culture to share views. • Having the opportunity to grow and develop. • Diversity, equity, inclusion and belonging initiatives. • Wellbeing. • Hybrid working. • Strong community and environmental credentials.

• Offer support and information to help individuals transition from work to retirement. • Provide support for vulnerable customers. • Support fundraising efforts in local communities. • Leave a responsible footprint.

HOW WE ADDRESS THESE CHALLENGES

• CEO quarterly briefing sessions for all colleagues to reiterate Just’s purpose and provide a business update on key initiatives to deliver our strategic priorities the Just Way and help people achieve a better later life. • Non-Executive Director engagement with colleagues to bring their voice into the boardroom. • CEO Lean Coffee and informal Executive sessions with colleagues to discuss matters that are important to them. • Employee engagement surveys and action planning at a Group, functional and local level. • Developing colleagues through in-role experience, mentoring, online learning and training. This includes training on ethical standards, privacy and data security, which is provided to all colleagues including part-time employees and contractors. • Continued commitment to building a diverse workforce and inclusive culture at Just, through hosting our second annual Belonging at Just Week and events organised by our seven employee networks, which now include our Men’s Health and Wellbeing Network and Older Workers Learning and Sharing Network. • Providing support and guidance for our colleagues around mental, physical, social and financial wellbeing. • Hybrid way of working to encourage collaboration and innovation, and sustain Just’s culture. • Providing volunteering opportunities to make a positive impact in our local communities.

• Offer helpful tips and guidance on topics relating to retirement on our customer websites. • Initiatives to raise awareness in the financial advice community to support the needs of vulnerable customers. • Partnering with a charity close to our purpose each year. In 2024, we partnered with Hourglass, a national charity whose mission is to end the harm, abuse and exploitation of older people in the UK. • Continue to make progress to reach our carbon net zero targets. • Continued partnership with EcoTree, a sustainable forestry management company, to plant trees, as one of our sustainability initiatives.