FINANCIAL STATEMENTS
STRATEGIC REPORT
GOVERNANCE
Towards the end of the year we held a “Conversations with the Board” session, with three of our Non-Executive Directors, as part of a programme of activity to ensure that the Board directly hears colleagues’ views on a variety of topics so that it can feed into their decision making. The theme was the importance of our culture, including the Board’s role in guiding our culture and being Just. We had great feedback on the session with 96% of respondents saying that they found the session valuable. We recognise that in fast changing and uncertain environments our purpose, behaviours and culture provide colleagues with direction and continuity – our north star. Our culture, combined with our strong purpose, is one of our key competitive advantages and can’t easily be replicated. Through storytelling we have focused on bringing the words on the page to life, demonstrating all the great examples we have in the business of colleagues delivering sustainably and following the Just way of being dynamic, for the customer, collaborative and always adapting.
OUR EMPLOYER BRAND At the heart of being a great place to work is our employer brand, which we’ve designed to stand out in the market and make us a company that colleagues choose to work for. During 2021 consistently at least 82% of colleagues who took part in our internal pulse surveys said they would recommend working at Just to their friends and families. Our employer brand is aligned to a number of key aspects, such as having a strong social purpose, a flexible, hybrid work environment, a range of growth and development opportunities and a competitive total reward offering. We continue to see a healthy level of voluntary turnover in 2021 of 11.6% (compared to 7.8% in 2020 when turnover rates across all industries were lower during the pandemic). We have also seen a significant proportion (35%) of vacancies filled by internal candidates. Taken together, these figures reflect our strong employer brand and the growth opportunities that we offer to every colleague at Just. That’s why so many of our talented people are committed to developing their careers within Just. As part of our total reward offering, we have a number of core funded benefits available to all colleagues. These are a group personal pension, group income protection, employee assistance programme, life assurance, single level private medical insurance, health cash plan, Headspace App, childcare vouchers (for those who joined the scheme prior to 4 October 2018) and holiday buy/sell. We also have a range of flexible benefits that colleagues can select at their own cost. These are critical illness cover, partner life assurance, will writing, cycle to work scheme, dental insurance, travel insurance, health screening, MyGymDiscounts and MyActiveDiscounts. OUR CULTURE AND IDENTITY OF BEING JUST At the heart of our business is our culture and identity of being Just. How we do things and our behaviours are just as important as what we do and during the year we spent a considerable amount of time distilling this into our culture on a page. Aligned to this, the Group’s enterprise- wide risk management strategy enables colleagues to take more effective decisions through a better understanding of risk (see page 58 on Risk management for more information).
Underpinning everything is a strong sense of fairness and respect to fellow employees and clients and customers
Employee quote from Best Companies survey
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