JUST GROUP PLC Annual Report and Accounts 2021
RELATIONSHIPS WITH STAKEHOLDERS
The Board recognises that the long-term sustainable success of Just is dependent on the way it engages with our key stakeholders.
OUR STAKEHOLDERS
HOW WE ENGAGE
• We engage directly when we provide regulated financial advice, guidance and other forms of help and customer service.
INDIVIDUALS People approaching, at or in-retirement wanting help with their retirement finances.
• We engage indirectly via financial intermediaries and other organisations such as pension schemes and corporates. • We engage with research companies who collect the thoughts and opinions of individuals. This helps the Board to understand how Just is delivering its services and meeting the needs of our target customers.
• We convene industry events to bring together trustees, advisers and subject matter experts to encourage dialogue and share knowledge. • We have individual meetings to understand the specific challenges facing pension scheme trustees. • We commission surveys and other research to listen to feedback from trustees and advisers.
PENSION SCHEME TRUSTEES/FINANCIAL ADVISERS Individuals accountable for securing good outcomes for pension scheme members and clients. COLLEAGUES The team of colleagues at Just who deliver outstanding service to customers and to the people who support those that deliver the services.
• Directly, day to day through line management and using a variety of communications channels. • We gather feedback using a range of techniques such as structured surveys and through more informal channels.
• Direct meetings with members of the Board. • Shareholder communications. • Annual General Meetings and results presentations.
INVESTORS The equity and debt investors who invest the capital to finance the business.
• Direct meetings with members of the Board and the leadership team. • Written responses to consultation documents. • Participation in workshops directly with regulators and via trade associations.
REGULATORS Organisations who regulate the conduct of firms and their financial stability.
• On-going direct communication through a variety of channels to inform on workloads, challenges and potential innovations. • Regular performance reviews enable all parties to understand expectations and support each other to optimise delivery. • Written feedback following each tender process to explain the outcomes.
SUPPLIERS The companies providing the services, materials and resources to enable Just to operate the businesses in the Group.
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