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Stakeholder Engagement
Stakeholder engagement Occupier engagement, wellbeing and satisfaction
Building on the success of our app roll-out we intend to further develop the app by: / Encouraging occupiers to share and promote their services / Utilising the app to collect sustainability-related data / Exploring uses for access control and visitor management / Linking up to digital screens in building receptions / Extending beyond office buildings, primarily investigating potential benefits to industrial locations During the year, we also undertook our annual occupier survey across our multi-let offices and industrial estates. Single let properties, retail properties and those properties being disposed of were excluded from the survey carried out by our property management team at CBRE. For the first time this year, we additionally published the survey via our building apps which helped to drive a significantly higher response rate across our office occupiers. The results of the survey indicated an improvement on last year’s results across key areas of service we provide: / 83% of respondents were happy with our communication / 78% of respondents were happy with our responsiveness / 81% of respondents were happy with the level of services we provided Most notably, we were pleased to see that 91% of respondents would recommend us as a landlord to others, compared with 85% of respondents last year.
Working with our occupiers is at the heart of what we do. Understanding their evolving requirements and working collaboratively to reduce our environmental impact is key for us. We aim to continually improve our occupiers’ experience. We created the Picton Promise to bring together our five key commitments to our occupiers: Action, Community, Technology, Support and Sustainability. These are at the core of our engagement strategy. During 2023, we developed our placemaking strategy and continued to roll-out our occupier app which forms a key part of this strategy. The app is now in place at nine of our office locations with over 1,200 regular users evenly spread across all locations. The app is used to communicate and engage regularly with our office occupiers. At Colchester Business Park, we used it to support the successful start up of a local business group called Severalls Connect. The app has facilitated a range of placemaking initiatives and events at our multi-let buildings, which have proven a popular way for our occupiers to meet, share ideas and promote their businesses within the community.
All individual comments and building specific issues raised in the survey have been promptly acted upon and followed up through direct communication with the occupiers by our managing agents and Head of Occupier Services. The valuable feedback we obtain from these annual surveys helps to shape our ongoing occupier engagement strategy. Last year, we set out to broaden our collaboration with occupiers on sustainability matters either through direct dialogue or within the regular occupier meetings held at our multi- let offices. Over the course of the year, we have held a range of successful sustainability themed events at our office buildings including: / A ‘Stop Food Waste’ initiative / Mental health awareness and Happiness at Work week / Yoga classes, bike workshops and voucher giveaways / World Environment Day / Plastic-free July In alignment with our placemaking strategy and taking into account the positive feedback we have received from our occupiers, we will continue to offer a varied programme of events across our sites. We remain focused on collaborating with our occupiers to reduce energy costs, improve the effectiveness of waste removal and share utilities consumption data. Over the year, we have made good progress with energy data sharing with our occupiers through the introduction of Deepki, an energy data collection and reporting platform.
Jay, Andy and the team were a pleasure to work with from day one, and whilst a lot of landlords talk of co-operation, being proactive and building relationships, Picton are already embodying all of this. Ellen Peters Property Director, Lush
Picton Property Income Limited / Annual Report 2024 70
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