Strategic Report | Governance | Financial Statements | 17
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GET CLOSER TO OUR CUSTOMERS AND PARTNERS
BE PROUD TO WORK AT JUST
GROW SUSTAINABLY
FOCUS Investing in our propositions; enhancing our existing services and working to increase awareness of our brand to get closer to our customers and partners.
FOCUS Building a solid foundation to support the next phase of our growth transformation.
FOCUS Continuing to build profitable and sustainable growth over the medium term to maximise opportunities available to us and build shareholder value through the operation of a sustainable capital model and proposition development. 2023 PROGRESS • We continue to maintain capital strength and resilience, while using capital efficiently to generate shareholder value. • Our first interim results reported under IFRS 17 were well received from our external stakeholders and feedback from investors has been very positive.
2023 PROGRESS • Our investment in research and insights has helped us understand what’s important to our customers and potential customers; and what their life and financial priorities are. • Investment in new data and insight services has improved the speed to access information about our customers and the robustness of the data quality. • Investment in new customer relationship management systems has improved the service we provide to our customers. • Developments we have made through our Pension Buddy and Destination Retirement services, help us to understand the objectives of our customers in much more detail. • We have executed and further established customer and partner experience measures across the Group enabling us to deliver a consistently high-quality customer experience across the Group. 2024 FOCUS • This priority will shift to “be recommended by our customers” as we move into 2024 to support our enhanced ambitions of customer advocacy.
2023 PROGRESS • We continue to work to strengthen our capabilities to support our strategy; enabling high-performing individuals and teams through a high-performance culture and organisation. • We have implemented our employee wellbeing strategy incorporating a range of initiatives, with a particular focus on inclusion and purpose. • We continue to further embed our Sustainability Strategy, mapping our investment path to achieving 2030 targets.
2024 FOCUS • Continue to drive our high performance and purpose led culture across the organisation.
2024 FOCUS • Continue to take advantage of the
multiple growth opportunities available to us whilst being capital generative and increasing economic value.
LINK TO ONGOING RISKS:
LINK TO ONGOING RISKS:
LINK TO ONGOING RISKS:
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LINK TO RISK OUTLOOK:
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