50 | Just Group PLC | Annual Report and Accounts 2023
COLLEAGUES AND CULTURE BE BOLD. BE BRILLIANT. BE JUST.
2023 was a year in which we harnessed the power of our highly talented and engaged colleagues to deliver strong business growth and help more people achieve a better later life.
We focused on three key strategic people priorities to enable the delivery of our Group strategy: • Ensuring we have the right capabilities for today and the future, with an enhanced talent acquisition strategy and a new employer brand. • Delivering a brilliant colleague experience to engage and retain our talent, underpinned by a culture centred on belonging and valuing differences. • Enhancing the skills of all of our people managers, recognising that this makes the biggest difference to individual and team performance and success. INCREASED LEVELS OF ENGAGEMENT Building on the foundation of good levels of colleague engagement, we were delighted that our Peakon surveying highlighted even higher levels of engagement, with our people feeling the benefits of specific actions we have taken to ensure Just is a brilliant place to work. We successfully galvanised people around our commitment of being a strong and sustainable purpose-led business for our customers, our colleagues, our planet and generations to come.
We received an excellent response rate to our full Peakon survey, in addition to the pulse survey we held during the year. This in itself demonstrates that colleagues are keen to share their views as they know that we will act on feedback. We received over 7,000 free text comments, giving us rich insights into how colleagues feel about a whole range of aspects related to working at Just. This was underpinned by improvements in 13 out of the 14 drivers of engagement. All of these insights are increasingly important, particularly with the adoption of hybrid working and working in the office with purpose, so that we continue to collaborate, innovate, support one another and maintain our Just culture.
October 2023 October 2022
90
% 85 %
RESPONSE RATE
7.9 7.7 8.3 8.0
OVERALL ENGAGEMENT (OUT OF 10)
Great Company, looked after both financially and from a culture and wellbeing perspective. Line manager is great and have visible access to the senior leadership team.” Colleague comment from October Peakon survey
PROUD TO WORK AT JUST METRICS (consisting of six questions particularly relevant to our business)
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