Just Annual Report and Accounts 2023

Strategic Report | Governance | Financial Statements | 53

POWERING UP OUR PEOPLE MANAGERS In July we launched a new programme for every people manager called “Power up”. As a business we recognise that the quality of people management makes the biggest difference to individual and team performance, and supports a sense of engagement and belonging. We want all colleagues to be working with people managers who get the best out of their teams and create conditions that allow people to thrive. It is also creating a common set of standards and a shared language around what being a brilliant people manager at Just means. Key modules include: • Setting a clear purpose and direction. • Creating a culture of trust, inclusion and belonging. • Caring about the engagement and wellbeing of team members. • Rewarding and recognising great performance. • Identifying and developing talent. Love connecting with other managers, finding this very useful. The AID* model also gave a clearly defined breakdown on how to give feedback. Great session all round.” Colleague comment from Power Up feedback * Action, Impact, Do feedback model

OWNING YOUR OWN DEVELOPMENT Whilst working at Just, colleagues can develop their careers whilst making a difference to the lives of those around them. We aim to support everyone to perform brilliantly and achieve incredible things, and we promote the importance of colleagues owning their development. As well as a number of opportunities for individuals, such as LinkedIn Learning, networking events and Lunch and Learns, there is also a range of learning initiatives for teams and groups of colleagues. These span from our apprenticeship and graduate programmes through to professional qualifications in areas like actuarial, project management and data science. I have already made positive changes to the way I work based on many ‘lightbulb moments’ the course has given me so far! I really believe the programme has given me the foundation and knowledge I need to develop into the best leader I can be which will stay with me well after the course has finished.” Colleague comment from Corndell Level 7 apprenticeship programme BRILLIANT PERFORMANCE Our purpose and Just culture, which is underpinned by our behaviours, continues to be our North star and recognising our people for the difference they make is extremely important. In addition to local recognition schemes, we once again brought together a number of colleagues from across the business who had been nominated as great role-models of the Just Way and our behaviours of being dynamic, for the customer, always adapting and collaborative. This sense of being “Just” is a competitive advantage which is driving our brilliant performance and growth strategy.

The Just Group TWELVE THE ULTIMATE TEAM TO POWER-UP YOUR SKILLS

THE TACTICIAN

THE SUPPORTER

THE PERFORMANCE LEADER

THE COMMUNICATOR

THE COACH

THE BOLD AND BRAVE

FOR THE CUSTOMER Our actions always support our social purpose

DYNAMIC Leading the way with innovation and high performance

THE MOTIVATOR THE SCOUT

THE INCLUSIVE LEADER

THE TRAILBLAZER THE CONDUCTOR THE ADVOCATE

SUPPORTING COLLEAGUES’ WELLBEING Positive wellbeing can have both physical and mental benefits and helps build resilience to deal more effectively with whatever life throws people’s way. The wellbeing of all colleagues is a key business priority and our aim is to provide managers and colleagues with the tools, support and strategies to adopt and maintain healthy behaviours. As part of working at Just we offer a wide range of benefits and support offerings, including private medical insurance, life insurance, a health cash plan and income protection. In addition, we offer access to the Headspace wellbeing app, a 24/7 colleague assistance helpline and trained onsite physical and mental health first aiders. I always tell my friends and family how great it is working at Just. Along with the employee benefits, kind staff, generous events and away days and all-round caring employer.” Colleague comment from October Peakon survey

BEING

ALWAYS ADAPTIng Being agile, resilient and embracing change

COLLABORATIVE Working together to achieve our shared goals

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