STRATEGIC REPORT
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3. 4. 5.
GET CLOSER TO OUR CUSTOMERS & PARTNERS
GENERATE GROWTH IN NEW MARKETS
BE PROUD TO WORK AT JUST
FOCUS The customer is at the heart of what we do. We will maintain this whilst forming a sustainable business model.
FOCUS We will improve returns on new business by working to growmarket demand.
FOCUS Building our organisational resilience, strengthening our talent/capabilities and ensuring colleagues feel proud to work at Just.
2020 PROGRESS • Our pioneering automated advice
2020 PROGRESS • The first stage of our LTM digitisation programme went live in the second half of 2020 with further enhancements planned. • Secure Lifetime Income (“SLI”) is now live and will enable financial advisers to blend guaranteed income alongside their drawdown investment portfolios to improve outcomes for their clients.
2020 PROGRESS • We have achieved our highest levels of colleague engagement and successfully introduced new ways of working in response to COVID-19. • We increased our focus in critical areas, including leadership communication, facilitating colleagues to stay connected with wellbeing and line manager support. • Gender diversity across senior roles has increased by five percentage points to 24%. We are on track to achieve our pledge as a signatory to the Women in Finance Charter that 33% of senior leadership will be female by 2023.
proposition, Destination Retirement, has made good progress with some significant partnerships on the horizon. • Two businesses within HUB group have merged to create efficiencies and better serve our customers – HUB Pension Solutions and Corinthian Pensions have merged to become HUB Pension Consulting.
2021 FOCUS • Building our customer strategy. • Researching and testing innovative solutions in the Care market.
2021 FOCUS • Helping advisers to adapt their advice processes so clients have solutions to generate sustainable retirement income. • Scaling Destination Retirement. • Scaling our DB partnering and DB deferred propositions.
2021 FOCUS • Design and implement a newmodel of working as part of our Modern Workplace programme, supporting colleague engagement, productivity and wellbeing. • Drive progress on all aspects of diversity and inclusion. • Engage colleagues around our 2021 sustainability strategy.
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