GOVERNANCE
FINANCIAL STATEMENTS
strategic report
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GROW THROUGH INNOVATION
GET CLOSER TO OUR CUSTOMERS AND PARTNERS
BE PROUD TO WORK AT JUST
FOCUS Develop our insight and evolve our customer strategy to position our propositions to achieve long-term success.
FOCUS Invest in our propositions; enhancing our existing services to get closer to our customers and partners.
FOCUS Building a solid foundation to support the next phase of our growth transformation.
2022 PROGRESS • We have executed and further established our DB partnering proposition through our second deal. • We have developed a single-tie Guaranteed Annuity Rate proposition to support our strategic partnerships in the marketplace. • We use customer research and user-centred design techniques to explore the needs of our prospective and current retail customers to determine how we might develop improved customer solutions that solve their needs. This enhanced understanding will further support the intermediaries and partners we work with through the innovative solutions we provide.
2022 PROGRESS • We have introduced customer and partner experience measures across the Group enabling us to efficiently measure and track progress to ultimately improve the experience and interaction with Just. • Building on the success of the first Just Group Vulnerable Customer Awards, we hosted the 2022 Just Vulnerable Customer Awards, to showcase business leadership and advisers who support vulnerable customers. • Over 12,000 intermediaries and other colleagues have registered to use our ‘Consumer Vulnerability in Later Life’ online training module, identified by the Financial Conduct Authority as an example of good practice and supporting our purpose to help people achieve a better later life.
2022 PROGRESS • We are a signatory to the Association of British Insurer (“ABI”) Making Flexible Work Charter, supporting flexible working, diversity and inclusion in the workplace. • We successfully launched our sustainability story. • Our staff moved to a new London office, further supporting our sustainability ambitions as well as employee engagement and wellbeing. • We have embedded a hybrid working approach, supporting flexibility whilst ensuring colleagues stay connected. • We have implemented our employee wellbeing strategy incorporating a range of initiatives, with a particular focus on financial wellbeing.
2023 FOCUS • Grow our DB business, enhancing our propositions and scalability. Embed our innovative retail solutions with our partners and intermediaries.
2023 FOCUS • Maturity of our customer experience
2023 FOCUS • Continue to drive our purpose led culture. Building and leading high performing teams and developing our capabilities.
framework, setting new standards across the Group. Combining the efforts of regulatory driven and strategic initiatives to add value for the end customer and support our partners.
LINK TO ONGOING RISKS: a b c d e f
LINK TO ONGOING RISKS: a b c d e f
LINK TO ONGOING RISKS: a b c d e f
LINK TO RISK OUTLOOK: 1 2 3 4 5 6 7
LINK TO RISK OUTLOOK: 1 2 3 4 5 6 7
LINK TO RISK OUTLOOK: 1 2 3 4 5 6 7
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