GOVERNANCE
FINANCIAL STATEMENTS
strategic report
THREE STRATEGIC PEOPLE PRIORITIES During the year we have focused on three key strategic people priorities to enable the delivery of the Group strategy: 01. ensuring we have the right people with the right skills in the right place at the right time; 02. building well led, high performing and healthy teams, supporting the delivery of a great employee experience; and 03. driving a purpose-led culture of inclusion
and belonging, with diverse and talented colleagues from different backgrounds and experiences.
A TALENTED AND FLEXIBLE WORKFORCE As a business our size and culture gives our people the opportunity to make an impact to their careers whilst making a difference to the lives of those around them. Having a growth mindset and supporting the development of colleagues is fundamental to achieving our growth strategy at Just. This ranges from professional leadership development through to “lunch and learns” on our products, customers and markets and piloting a new programme on habits and behaviours that strengthen and sustain our culture and underpin an excellent customer experience. Other key support and development include: • All colleagues having access to LinkedIn Learning with 88% of colleagues engaging with the tool (higher than the level of engagement in other, similar organisations) and they have viewed over 1,600 hours of content. • Supporting the professional development of colleagues across the business. For example, we sponsored and supported 53 actuarial students with their Institute and Faculty of Actuaries exams. We have also utilised our apprenticeship levy to support colleagues studying for a range of qualifications across areas including data science, accountancy, project management and AI. • Colleagues completing mandatory computer based training aligned to regulatory requirements. This is in areas such as money laundering, financial crime and data protection, as well as core training linked to our purpose, brand and culture, including plain English modules and unconscious bias training. We recognise the important role that our people managers play in supporting the delivery of a great employee experience and in particular we have: • Designed and rolled out a resource for people managers with comprehensive materials and training to provide a one-stop-shop to help them to lead high performing and healthy teams. • Reviewed and redesigned our induction and onboarding process, launching a new bi-monthly session called Just Connect where new joiners get the opportunity to meet our executive team and senior leaders, hear about our customers, products, and services and meet colleagues from across the business.
Not many companies do this kind of induction to new joiners so well done to Just!
"Just CONNECT" colleague comment
We have continued investment in leadership and management development, including: • All executive team and senior leadership team (“SLT”) members completed a 12 month programme delivered across four offsite sessions, focused on strategy execution and how to build and sustain a culture of success. • We refreshed our flagship people management programme – Just Engage – and rolled this programme out to over 30 people managers throughout the year. The programme focuses on core skills around self-awareness, emotional intelligence and how to lead high performing teams. • So far, over 50 managers have completed a 13 month management development apprenticeship programme, leading to a level 5 certificate in management and leadership through the Chartered Management Institute (“CMI”). This year, we also launched a new leadership development programme designed for our current and future leaders. 13 colleagues are completing the programme which leads to a CMI level 7 award in strategic management and leadership practice, CMI chartered fellow status and a professional qualification from Imperial College business school.
Some colleague comments about the management development apprenticeship programme include:
“Mentoring is brilliant and so is the course content”
“It is totally hitting the mark of what I expected to get out of the programme and so much more in terms of developing my skills as a leader – I am applying so much to my role here at Just as I am learning” “Great content. Everything ties together with themes and the way the learning is presented is logical. I can easily see what is required of me by when to ensure I remain on track”
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