GOVERNANCE
FINANCIAL STATEMENTS
strategic report
750 THE AVERAGE ATTENDANCE AT THE TOWN HALLS WAS APPROXIMATELY 750 COLLEAGUES (2021: approximately 730) 86 % AT LEAST 86% (2021: 82%) OF COLLEAGUES WHO RESPONDED TO OUR INTERNAL PULSE SURVEYS FELT THAT THE TOWN HALLS WERE VALUABLE 90 % AT LEAST 90% (2021: 89%) OF COLLEAGUES WHO RESPONDED TO OUR INTERNAL PULSE SURVEYS FELT INFORMED ABOUT WHAT WAS HAPPENING IN OUR ORGANISATION 93 % 93% OF COLLEAGUES WHO RESPONDED TO OUR SURVEY AND JOINED DECEMBER’S TAKE ON BOARD SESSION SAID THAT THEY FOUND IT VALUABLE
GIVING SOMETHING BACK Giving something back is extremely important to our people. As part of our key priority of creating a fair world, we are committed to supporting our local communities. At the end of 2022, we asked all colleagues to share their suggestions for a new charity partner and to then vote on a shortlist. A key criteria was that the charity aligned to our purpose of helping people achieve a better later life. We were delighted to announce towards the end of the year our new partnership with Hourglass. The Hourglass mission is simple: end the harm, abuse and exploitation of older people in the UK to create safer ageing and a fairer society. Just as crucially, it is about empowering older people so they can, where suitable, live their lives independently and fully trusting those around them. The charity also aligns with our focus on supporting vulnerable customers, which you can read more about in the Non-financial information statement. As well as our corporate charity, colleagues continued to raise funds for charities close to their hearts, and Just provides support by half-matching a proportion of the funds raised. We also encouraged colleagues to take part in a range of volunteering activities, including cleaning, painting, weeding, digging, planting and potting at residential homes.
You can read more about our approach to Sustainability and our activities in the Section 172 statement.
OUR JUST CULTURE At the heart of our business is our Just culture which is our North Star. How we do things is just as important as what we do. Our leadership team regularly share stories of the Just Way and how colleagues can bring our company behaviours to life on a daily basis. In addition to local recognition schemes, in 2022 we took the opportunity to bring together a number of colleagues from across the business who had been nominated as great role-models of the Just Way and our behaviours of being dynamic, for the customer, always adapting and collaborative. We know that our colleagues feel motivated by our purpose of helping people achieve a later life and that through their work they can make a difference to the lives of those around them.
I believe in our purpose, this is a factor in my choice of working here.
Colleague comment from Peakon annual engagement survey
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