Just group PLC | Annual Report and accounts 2022
RELATIONSHIPS WITH STAKEHOLDERS
OUR STAKEHOLDERS
HOW WE ENGAGE
• Engage directly when we provide regulated financial advice, guidance and other forms of help and customer service. • Engage indirectly via financial intermediaries and other organisations such as pension schemes and corporates. • Engage with research companies who collect the thoughts and opinions of individuals. This helps the Board to understand how Just is delivering its services and meeting the needs of our target customers. • Convene industry events to bring together trustees, advisers and subject matter experts to encourage dialogue and share knowledge. • Hold individual meetings to understand the specific challenges facing pension scheme trustees. • Commission surveys and other research to listen to feedback from trustees and advisers.
INDIVIDUALS/FINANCIAL ADVISERS People approaching, at or in-retirement wanting help with their retirement finances, and their financial advisers.
PENSION SCHEME TRUSTEES/EMPLOYEE BENEFIT CONSULTANTS Individuals accountable for securing good outcomes for pension scheme members and clients.
• Directly, day to day through line management and using a variety of communication channels. • Gather feedback using a range of techniques such as structured surveys and through more informal channels.
COLLEAGUES The team of colleagues at Just who deliver outstanding service to customers and to the people who support those that deliver the services.
• Direct meetings with members of the Board. • Shareholder communications. • Annual General Meetings and results presentations.
INVESTORS The equity and debt investors who invest the capital to finance the business.
• Direct meetings with members of the Board and the leadership team. • Written responses to consultation documents. • Participation in workshops directly with regulators and via trade associations.
REGULATORS Organisations who regulate the conduct of firms and their financial stability.
• Ongoing direct communication through a variety of channels to inform on workloads, challenges and potential innovations. • Regular performance reviews enable all parties to understand expectations and support each other to optimise delivery. • Written feedback following each tender process to explain the outcomes. • Partnership with charities supporting local communities and the environment. • Engage with the financial advice community. • Participate in sustainability initiatives.
SUPPLIERS The companies providing the services, materials and resources to enable Just to operate the businesses in the Group. COMMUNITY AND THE ENVIRONMENT Our peers, civic society and the later life financial advice communities who we engage with and the wider environment.
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