STRATEGIC REPORT
3
Financial and Operational Highlights
AWARDED FURTHER RECOGNITION FOR OUTSTANDING SERVICE
KEY PERFORMANCE INDICATORS
SOLVENCY II CAPITAL COVERAGE RATIO (ESTIMATED) 141 % 136% at 31 December 2018
ORGANIC CAPITAL GENERATION/ (CONSUMPTION) 1 36 m £(165)m at 31 December 2018 £
FINANCIAL ADVISER: 5 STAR SERVICE AWARD
RETIREMENT INCOME SALES 1
ADJUSTED OPERATING PROFIT BEFORE TAX 1
EUROPEAN PENSION AWARDS
1,918.1 m
218.6 m
£
£
2018: £2,173.5m, down 12%
2018: £210.3m, up 4%
NEW BUSINESS OPERATING PROFIT 1
IN-FORCE OPERATING PROFIT 1
PENSIONS AGE
£ 182.0 m 2018: £243.7m, down 25%
84.4 m
£
2018: £71.7m, up 18%
IFRS PROFIT BEFORE TAX
IFRS NET ASSETS
INSTITUTE OF CUSTOMER SERVICE
368.6 m
2,321.0 m
£
£
UK Customer Satisfaction Awards 2019 WINNER
2018: £(85.5)m
2018: £1,663.8m, up 39%
FINANCIAL STRENGTH AND OTHER INDICATORS
FITCH INSURER FINANCIAL STRENGTH RATING A + for Just Retirement Limited (2018: A+)
FITCH ISSUER DEFAULT RATING
MONEY AGE AWARDS
A for Just Group plc (2018: A)
1 Alternative performance measure (see glossary on page 169 for definition). Organic capital generation/(consumption) is reconciled to Solvency II excess own funds on page 27.
New business operating profit, in-force operating profit and adjusted operating profit are reconciled to IFRS profit before tax on page 29 and 30. Retirement Income sales are reconciled to gross premiums written in note 6 to the consolidated financial statements on page 125.
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