STRATEGIC REPORT
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Employees We want all of our employees to feel proud to work at Just and our focus has remained on engaging colleagues and ensuring that Just is a great place to work. ‘Proud to work at Just’ on page 40 details Just’s commitment to their interests, including increasing diversity and inclusion. The section also includes information on engagement, including how the employee voice is heard in the boardroom through ‘Conversations with the Board’ and details about the Non-Executive Director appointed with responsibility for employee engagement. Business relationships – suppliers, customers The Board is committed to fostering the Company’s business relationships with suppliers, customers and other stakeholders. Page 22 details our relationships with our principal suppliers and customers as well as other stakeholders and how we engage, what matters to them and how we have addressed any challenges they have raised with us.
Community and environment
High Standards of business conduct
The Board recognises Just’s place in society and has set the Group’s purpose ‘to help people achieve a better later life’. In 2019 the Group has invested in our communities and promoted helping older adults get active for a healthier life through our new programme, ‘Just Get Active’. Further information can be found on page 44 or www.justgetactive.co.uk. In addition we recognise the risks to society presented by climate change and are committed to doing our bit to support a sustainable environment. Page 18 details the Group’s investment strategy ‘Making Just choices’ and page 46 details the progress we are making to reduce our carbon footprint in the Environment report. We understand that we operate in society and it sets its expectations and requirements through legislation and regulation. We receive feedback from stakeholders including our regulators, the PRA and FCA, as well as other bodies such as the FRC. The Board listens actively to them, taking stakeholders’ feedback into account, making judgements and taking decisions.
Our intention is to ensure that we and our colleagues operate the business in an ethical and responsible way. A healthy corporate culture is the cornerstone of high standards of business conduct and governance. Our culture is at the heart of how we “get things done” and we understand the importance of leaders setting, communicating and challenging the Company’s culture. For our suppliers we introduced a Group procurement and outsourcing policy, ensuring tender processes are fair and transparent and suppliers receive feedback on submissions. shareholders and from debt investors and without their investment we would not be able to achieve our purpose. We recognise that at certain times conditions impact our stakeholders differently. Like any business, there may be times when we have to take decisions that adversely affect one or more of these groups and, in such cases, we always look to ensure that those impacted are treated fairly. See page 52 for the various ways in which we engage with our different shareholder and investor groups. INVESTORS We receive capital investment from
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