JUST GROUP PLC Annual Report and Accounts 2019
52
non-financial information statement
This statement sets out how we comply with the non-financial reporting requirements set out in sections 414CA to 414CB of the Companies Act 2006 and where you can find further information on those matters in the Annual Report
OUR BUSINESS MODEL We are making changes to our business model to make the Group more capital efficient and to ensure we deliver long-term value for shareholders and great value for customers. Our business model on page 14 sets out our strengths and how we create value. Our business model impacts on our colleagues and our customers as well as having wider impacts on the environment and society. OUR NON-FINANCIAL POLICIES We have non-financial policies which govern howwe do business and how we interact with each other and with the community to help ensure that we have a positive impact and fulfil our purpose. Our policies reflect our commitment to acting ethically and with integrity in all of our business relationships. We are also mindful and focused on our financial and capital position. This in turn also enables us to protect our policyholders, customers and colleagues by growing the business sustainably. NON-FINANCIAL KEY PERFORMANCE INDICATORS The Board does not currently monitor any non-financial performance indicators, but the Board receives reports and management information regarding key non-financial matters. For example, during the year the Board reviewed the Sunday Times Best Companies Survey results including comparative information from the prior year. The all employee bonus scheme uses non-financial metrics to decide part of the bonus pool which the Board and Remuneration Committee review. • CSR Policy: see “social” below • ESG framework: see the report on Sustainable Investing on page 18 • Group procurement and outsourcing policy – ensures that high standards of honesty, impartiality and integrity are maintained in our business relationships. It ensures that contractual arrangements with third parties are undertaken with due regard for the associated risks • Diversity and conscious inclusion policy: see the Nomination Committee report on page 69 • Flexible working policies: to enable our colleagues to work flexibly, where possible, to manage other responsibilities outside of work • Group training and competence policy: ensures that all colleagues have the skills, knowledge and expertise to carry out their roles effectively and mitigate against poor customer outcomes and other risks • Group fitness and propriety policy: complies with the requirements of the PRA and FCA • Group operational risk policy: the Group’s framework for managing operational risks • Corporate social responsibility policy: defines the minimum standards for managing opportunities and risks related to the conduct of CSR by the Group • Modern Slavery Statement sets out our policies and processes to combat modern slavery in all its forms • Group data protection policy: sets out the overarching data protection principles and controls to safeguard personal data and associated risks • Group vulnerable customers policy: ensures that the Group has processes to identify vulnerable customers so that such customers are suitably supported with an appropriate level of care • Group financial crime policy: provides standards and controls relating to financial crime risk management. All employees are trained to understand what constitutes financial crime, the regulatory requirements and their obligations • Group compliance policy: sets out the Group’s approach to ensuring that it operates in compliance with the relevant laws and regulations • Group whistleblowing policy: provides processes and systems for workers to feel safe in raising any concerns about wrongdoing POLICY DESCRIPTIONS
MATERIAL AREA OF IMPACT
POLICIES
• Carbon footprint • Use of resources • Investments (responsible investing) • Impact of the operations of our suppliers
• Group corporate social responsibility policy • Sustainable investing framework (a framework used by our Investments team) • Group procurement and outsourcing policy • Diversity and conscious inclusion policy • Flexible working policies • Group training and competence policy • Group fitness and propriety policy • Group operational risk policy
1. ENVIRONMENTAL
• Well-being of colleagues, including mental health,
2. COLLEAGUES
fulfilment, work-life balance, career and development opportunities • Ensuring our colleagues’ actions do not have a detrimental impact on customers, suppliers or other stakeholders
• Volunteering • Charity partners
• Group corporate social responsibility policy
3. SOCIAL
• Local community engagement • Championing social and health activities for older adults (Just Get Active) • Data protection • Modern slavery • Impacts of our products and services on vulnerable customers
• Group procurement and outsourcing policy • Modern Slavery Statement • Group data protection policy • Group vulnerable customers policy
4. HUMAN RIGHTS
• Preventing corruption or bribery from happening by or on behalf of Just
• Group financial crime policy • Group compliance policy • Group whistleblowing policy
5. ANTI-CORRUPTION AND ANTI-BRIBERY
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