PictonProperty Income Limited Sustainability Report 2021
36
Stakeholder Engagement
Introduction
Approach
Environmental Focus
Sustainable Buildings
Our Employees
Appendix
Stakeholder Engagement Workingwith our stakeholders Occupier sustainability and satisfaction
Working with our occupiers is at the heart of what we do, both to understand their needs andmeet their current and future requirements, and to work collaboratively to strive to reduce our environmental impact.
Occupier engagement We continue to look for ways to improve the experience that our occupiers have within our buildings. The Picton Promise was created to bring together the five main commitments we make to our occupiers which cover: Action, Community, Technology, Support and Sustainability. We have a clear vision of what our occupiers require from us and our buildings. This is at the forefront of all our occupier engagement and includes:
We recognised from the outset of the pandemic that its impact on our occupiers would be profound and that the core commitments of the Picton Promise would provide vital support. Throughout the year we were able to maintain our support in many ways. – All our multi-let offices remained open and were made Covid-19 secure in accordance with the latest guidelines – Financial support through deferred payments, monthly payment plans and write-offs where necessary – Regular communication through virtual meetings to discuss building management and any other issues. We were also pleased that even with the challenges the pandemic presented we were able to help new occupiers establish new businesses We undertook the second of our annual occupier surveys in March 2021 and we are in the process of collating the results. We will review the feedback and act on the results of the survey using focus groups and we will work collaboratively with our occupiers to further improve the service we deliver.
Openingmy first business during a pandemic was a daunting task, but with the support of Picton and loyal customers I amdelighted I took the opportunity! Founder Sarah’s Coffee Shop, Colchester Business Park
– Providing timely responses – Regular and simple lines of communication
– Delivering only relevant information – Workspace in which our occupiers’ businesses can be successful – No surprises – Space which supports the wellbeing of our occupier’s employees – Flexible leasing solutions – A proactive approach to sustainability
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